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Client ManagementImport Clients

Import Clients

You can import multiple clients at once using a CSV file.

How to Import

Download the Template

Click Download Template to get the CSV template with the correct column headers.

Fill in the Data

Open the CSV in a spreadsheet editor and fill in each row. Required columns:

ColumnRequiredNotes
usernameYesPPPoE username, must be unique
passwordYesPPPoE password
fullnameYes
profileYesMust match an existing profile name exactly
phoneNoFormat: 08xx or 628xx
nikNoExactly 16 digits
priceNoMonthly fee override
addressNo

Upload and Import

Click the upload area, select your CSV, then click Impor.

Error Handling

If the file contains errors, import will be rejected and you will see per-row error messages:

  • Row 2 (username): invalid phone format "0812345" — phone not in valid Indonesian format
  • Row 3 (username): NIK must be exactly 16 digits — NIK length mismatch
  • Row 4 (username): profile "20Mbps" does not exist — profile name not found
  • Row 5 (username): username is already in use — duplicate username

Fix all errors in the CSV and re-upload. The import is all-or-nothing — if any row fails, nothing is saved.